Joined: Jan '08
Location: United Kingdom
Age: 38 (F)
Posts: 3
the following is a convo i had with T6 Poker over the weekend. Talk about ripping players off!
As you will read they used every excuse they could to avoid payout. Sme of the info is very revealing, such as no policing!!!
Player beware!!!!
CYou are now chatting with Yenifer Gonzalez (Support Department)
Yenifer Gonzalez: Support. How may I assist you today? claire barber: Hiya, im not a happy lady. On 25th i came second in the 1800hrs E500 freeroll that was cancelled half way through and i have still not found out what is happening claire barber: the tourney results page hasnt been updated since Dec 2007 Yenifer Gonzalez: do you have the tournament id? claire barber: no as i say it was 25th at 1800 claire barber: my username is clairebar Yenifer Gonzalez: Janaury 25th? claire barber: yes hun Yenifer Gonzalez: let me check that, claire. Give me a moment. I'll work on your inquiry. claire barber: ok thanks Yenifer Gonzalez: The 500 Euro Freeroll number 13587 was completed, Claire you made it to position 1650 of 2000 claire barber: thats the wrong one hun claire barber: i deffo came second because one of yr staff checked it the other day Yenifer Gonzalez: that's what's registered in our system, Claire claire barber: can you give me a min im going into hand history and that will give me the correct number Yenifer Gonzalez: if this tournament would have been canceled, we'd know. claire barber: it was cancelled 38 mins into game claire barber: the time could have been wrong because we are 1 hr behind here so it could have been 2000 claire barber: do you have a log of previous convos with yr staff? Yenifer Gonzalez: we apologize for the wrong information, Claire. claire barber: hand history wont come up grrrrr Yenifer Gonzalez: That tournament was not canceled and you made to position 1650 Yenifer Gonzalez: so you were not in the money claire barber: no im not happy as the game was not replyed Yenifer Gonzalez: I have the records of that tournament, Claire claire barber: well can you look at the other tourneys ive been in because i kmow i am right claire barber: or look at my convo logs with yr staff Yenifer Gonzalez: you can watch it for yourself: finish: 1650 username: clairebar registered: 2008-01-25 16:43 prize: 0.00 email: [email protected] claire barber: was that tourney cancelled or replayed as i enter most of them? Yenifer Gonzalez: I've seen the previous conversation. I apologize for the wrong information. Yenifer Gonzalez: No. That tournament was completed, Claire claire barber: well im tellking you the tourney was deffo cancelled im checking hand history now claire barber: it does not go back that far do you have a complete history since the 25th? Yenifer Gonzalez: Claire can you hold please claire barber: you need to investigatefurther because that info is wrong claire barber: ok claire barber: it could well have been fri 24th im confused now because i know im right Yenifer Gonzalez: Claire, I've found the 500 freeroll you played and was canceled. It was on January 26th and indeed you were the second chipleader, but of 518 players and that tournament was going to be payed to the last 153. claire barber: yes and i was second at the time yr rules stae that it will be paid if cancelled and not repayed claire barber: there fore i should have received E73 Yenifer Gonzalez: you can read our tournament cancellation rules http://www.t6poker.com/tournaments-rules.php It's point 19 claire barber: i know ive read it claire barber: it fits that criteria claire barber: it was cancelled after 38 mins Yenifer Gonzalez: No, miss. There were 518 players with chips at the moment the tournament was canceled and the tournament paid the last 153 claire barber: it says noth in point 19 about that Yenifer Gonzalez: 40minutes, yes claire barber: NO it says 30Mins Yenifer Gonzalez: the minutes are not relevant, Claire. There were still 518 players with chips at the moment the tournament was canceled and the tournament paid the last 153 only. claire barber: hold on im looking again at the rules I THINK THE RULES ARE BEING BENT TO SUIT T6 Yenifer Gonzalez: our rules are not bent, miss. That's how we work. claire barber: well im just reading again claire barber: Tournament Rules
1. Specific details for tournaments can be found in the Tournament Area.
2. Specific start times for tournaments can be found in the Tournament Area. Displayed in the upper right corner of the Tournament Area is the clock used for the tournaments. Once a tournament has started, participation will be closed and no one else will be allowed to join that specific tournament. Registration for a specific tournament can begin once that tournament is announced in the Tournament Area. Upon registration, the player’s account will be debited the amount of the buy-in and entry fee for that tournament. The buy-in will be contributed to the prize pool, and the entry fee is payable to the site. For a tournament that has no entry fee, 10% of the buy-in and 10% of rebuys will be payable to the site as commissions.
3. In the event more players register than there are allotted seats for a tournament, the first 20 extra registrations will comprise a waiting list for that tournament. If a scheduled tournament player withdraws his registration before tournament play begins, the first player on the waiting list will be admitted to the tournament while all remaining players on the waiting list will move up one spot. Once tournament play officially begins, the remaining players on the waiting list will be refunded their buy in and entry fee for that tournament.
4. Table and seat numbers will be chosen at the beginning of the Step Tournament. Manual seating changes are not possible once the tournament commences.
5. One card will be dealt to each player at the table at the beginning of the Step Tournament. The button will be given to the player who holds the card with the highest value. In the event two or more players hold cards of equal value, suits will be ranked in the following order from high to low: spades, hearts, diamonds, and clubs.
6. The button will pass so that each player will receive the big blind only once. In the event a player is eliminated during a hand, or a new player comes to the table, a player might receive the button twice. In some instances, there will be no small blind.
7. All players will participate in the hand. A new player coming to the table might come in as dealer or any of the blind positions.
8. When a player’s chip count reaches zero, the player is eliminated from further play in the tournament.
9. In the event more than one player is eliminated in a hand, the highest prize will be awarded to the player who began the hand with the most chips. This prize will be equally split if the players started the hand with the same amount of chips.
10. The software will equally balance the tables by moving a player from a table with an overabundance of players to a table with an insufficient number of players.
11. As play proceeds and players are eliminated from tournament play, tables will be broken beginning with the table of the last eliminated player. This process will continue until there is one table remaining. When this occurs, the software will reshuffle the seats and determine a new dealer by giving one card to each player. The button will be given to the player who holds the card with the highest value. In the event two or more players hold cards of equal value, suits will be ranked in the following order from high to low: spades, hearts, diamonds, and clubs.
12. When table balancing or breaking necessitates a player’s move to another table, the player with the upcoming big blind position is relocated to the seat as close to the dealer as possible at the new table.
13. The dealer has the small blind in heads up play.
14. When one player has accumulated all the chips in the tournament, the tournament ends.
15. A player will still post his blinds even if he steps away or becomes disconnected at any time. A player out of play is still dealt cards and can come back into play at any time during the hand. All-ins are not permitted. In the event a player times out during a hand, his hand will be folded if another player has made a raise before him.
16. Please keep the game above-board by following these rules: 1. Chatting is only permitted in English. 2. Discussion of the hand in progress is prohibited. 3. Soft play is not permitted.
17. All decisions made by the Management are final.
Refund Policy 18. Players are permitted to withdraw their registration for a tournament only before tournament play begins. In the event of a player withdrawal under these terms, the buy-in and entry fee will be credited back to the player’s account.
19. In the event a tournament becomes terminated, all hands currently being played will be cancelled. Every attempt will be made to resume the tournament from the point it was terminated. If resumption of the tournament is not possible within 20 minutes, all remaining players will be compensated in accordance with the T6poker.com tournament clean up routines. Tournaments terminated within 30 minutes from the start will result in a rollback. The rollback will give all players, including the players that were already eliminated from the tournament, a refund of their money (fees and prize pool contribution). Tournaments terminated after 30 minutes from the start will result in a prize pool payout if the actual prize pool exceeds 85% of the guaranteed prize pool. A prize pool payout will result in every case when the last rebuy period has ended before a tournament termination or in the event of a “freezeout” tournament. In any other circumstance, the remaining players in the tournament will be refunded their fees and prize pool contribution and will also be awarded a portion of the contributed prize pool of the already eliminated players. Players already receiving prizes will keep them. A prize pool payout will always occur for a terminated Sit & Go Tournament. Buy ins will be contributed to the prize pool and the entry fee will go to T6poker.com. In the event there is no entry fee, T6poker.com will assess 10% of the buy in and 10% on rebuys as commission. If a server should ever crash before a tournament commences, the registered players for that tournament will be refunded their buy in and/or entry fee within 24 hours. A tournament is considered underway when the first hand is dealt. Yenifer Gonzalez: ok claire barber: Tourneyment cancelled after 30 mins will result in 85% of the guarenteed pool being paid out claire barber: where does it say about amount of players? Yenifer Gonzalez: I'll explain you the matter of this rule, Claire claire barber: the rules on players are not mentioned anywhere therefor it is irrelevent claire barber: 9. In the event more than one player is eliminated in a hand, the highest prize will be awarded to the player who began the hand with the most chips. This prize will be equally split if the players started the hand with the same amount of chips. claire barber: and rule 9 negates anything about amounts of players claire barber: so we have a problem here i think i need to speak to a member of management please Yenifer Gonzalez: There were still 518 players at the moment the tournament was canceled, all of them with chips. You were the second chipleader, but as there were more still time for playing, if the tournament would have not been canceled you could have ended in 518 place and another player could have made it to the second or first place. As we cannot control who would have made to which place, we can't pay anyone, because it's not fair for any player. claire barber: thats rubbish and i would like to see this in writing please Yenifer Gonzalez: that's the way we work, Claire claire barber: read rule 9 and then as i say i would like to speak to a member of management claire barber: that was the first time i have even come near to winning a tourney and i will not be fobbed off like this!!! Yenifer Gonzalez: unfortunately we'll not pay you any money, Claire. claire barber: management please Yenifer Gonzalez: hold on please. You'll chat with my supervisor. claire barber: ok
Luis Gonzalez has joined the chat conference
claire barber: gonzales are you related? Luis Gonzalez: Hello this is Luis Gonzalez Supervisor in charge claire barber: hi are you 2 related? Luis Gonzalez: no at all claire barber: ok claire barber: i have been through this with yr operator. Luis Gonzalez: no claire barber: in my last convosthe other day with another operator i was actually congratulated by her for coming second Luis Gonzalez: Claire Yenifer explain to me everything about the 500 euros tournament Luis Gonzalez: I was the one that founded the tournament for her Luis Gonzalez: that was canceled on January 26 claire barber: she said i would be paid out when it has been through to the other department!!! this operator is now saying i wont get paid because of rules that are not there Luis Gonzalez: what happen claire is that every time that a tournament get canceled we have to base the resolution of the case on ours tournaments cancellation rule Luis Gonzalez: ok let me explain to you what probably what happen claire barber: i understand the rule 19 BUT i also understand rule 9 which negates what is being said about amount of players Luis Gonzalez: on the moment that a tournament get cancel Luis Gonzalez: we are not able to see the information of the tournament until the investigation department give us the information claire barber: there is nothing in the rules that say about amount of players therefor i should be paid AND T6 will not be looked on very well if they just make up "thats how we work" rules claire barber: the information was there the other day otherwise the operator would not have been able to tell me. I actually thought i was about 7th Luis Gonzalez: Sir remember the it was a freeroll , and the prize pool was for 135 players and in the moment that the tournament get cancel there was playing 518 players claire barber: in actual fact i was second Luis Gonzalez: this cancellation rules was made to be fair with everybody claire barber: that is not the point the point is you should stick to yr own rules AND I AM NOT A MAN Luis Gonzalez: yes you was second in chips Luis Gonzalez: but there was 518 players on the tournament still playing Luis Gonzalez: so that means that some of those players can win the tournament Luis Gonzalez: sorry Luis Gonzalez: miss claire barber: this rule does not exist in yr own rules etc therefor you cannot just make them up to suit yourselvers Luis Gonzalez: so if non of the players were on the money positions when the tournament was cancel unfortunately nobody get pay claire barber: where is this rule???????? claire barber: i am all for fairplay and im afraid you are being exactly the opposite claire barber: everyother player in the worldwould agree with me claire barber: if you can change yr own rules to suit yourselves what happens when you change the rules about paying people!!!! or you change the rule near the end of a really big tourney and no one gets paid???? claire barber: this is not greed this is a point of fairness and T6 being a fairplay site!!! Luis Gonzalez: ok if you see the rule 19, said that if the players are not in the money positions we credit the buy in of the tournament to the players Luis Gonzalez: but this tournament was a free roll Luis Gonzalez: there was no buy in on it Luis Gonzalez: so if the players are not in the money in the moment of the cancelation claire barber: it also says 80% of the PRIZE will be paid Luis Gonzalez: nobody get paid claire barber: you are looking for any excuse not to pay this Luis Gonzalez: no miss we dont want to give excuse Luis Gonzalez: we want to have all of our customers happy, and in order to do that we have to be fair with every body claire barber: YES youare you are interprating the rules to suit yourselves and it is not ON Luis Gonzalez: an if in the tournament there were still playing 518 players Luis Gonzalez: that means that they can win the tournament also Luis Gonzalez: because there was 135 money positions Luis Gonzalez: so if that is the case nobody get pay claire barber: that is not in dispute your rules state that the players in the lead at the time will be paid Luis Gonzalez: yes, will be paid if they were in the money position in the moment of the cancelation Luis Gonzalez: and if they were not in the money positions Luis Gonzalez: the get back the buy in Luis Gonzalez: in there accounts claire barber: which i WAS i was second!!!!!!!!!! Luis Gonzalez: but this tournament was a free roll} Luis Gonzalez: yes miss second in chips Luis Gonzalez: but there were 518 players still playing Luis Gonzalez: and nobody was in the money on that moment claire barber: that is not the point yr rule states that the gGUARENTEED PRIZE ie E500 will be paid out Luis Gonzalez: so if there was no buy in claire barber: GUARENTEED PRIZE of E500........GUARENTEED Luis Gonzalez: the prize pool get paid if the tournament get completed claire barber: DO you come under the IBAS?? Luis Gonzalez: in the case the tournament dont get completed you get back your buy in claire barber: your making it up again it says nothing about the freerolls claire barber: DO you come under the IBAS?? Luis Gonzalez: yes is a free roll but is a guarenteed tournament also with no buy in Luis Gonzalez: and if the players were not in the money in the moment Luis Gonzalez: of the cancelation Luis Gonzalez: there is no buy in to give back claire barber: so the prize should still be paid out as per yr rule not as per "there was 518 playing DO YOU COME UNDER THE IBAS claire barber: so are you refusing to pay out the prize? Luis Gonzalez: no we are not refusing to pay out the prize claire barber: so what are you doing? Luis Gonzalez: we are explaining to you how is the situation when a tournament Luis Gonzalez: get cancel Luis Gonzalez: and if it was a free roll Luis Gonzalez: that is a guarantee tournament with out buy in Luis Gonzalez: if the players are not in the money of the cancellation Luis Gonzalez: in the moment of the cancelation claire barber: it is a situation that is NOT in yr rules or you are interprating it to yr own advantage which again is not on. i have asked you 3 times now DO YOU COME UNDER THE IBAS? Luis Gonzalez: we give the buy in back Luis Gonzalez: let me see if we are under the Independed Betting Adjudication Service Luis Gonzalez: please hold+ claire barber: ok Luis Gonzalez: Miss claire they told me that you can made your on dispute with us sending us a email to [email protected] claire barber: NO not satisfactory so you are not policed by anyone. That is not a good start is it? claire barber: you have explained yr interpretation of the rules so are you now telling me that you will not pay me? Luis Gonzalez: I just telling you miss Luis Gonzalez: what is the decision based in our rules and management decisions claire barber: i tell you what i am going to do! I am a member of a lot of poker forums ie Bankrollmob, pokerfind LTD etc etc and i have a screen shot of this whole conversation and yr rreplies. I am going to post in every forum that i am a member of and show players how you work and the ppl who read this WILL i repeat WILL agree with me and they will not touch yr site especially as you have no one to complain to besides yr own management. They will see that yr site is certainly not a site to be TRUSTED claire barber: amd if players do not trust they will not play claire barber: the main thing with online is trust Party Poker would not treat a customer like this
Yenifer Gonzalez has left the chat conversation
claire barber: how can you be trusted with ppls bank details etc etc Luis Gonzalez: Miss, I understand your frustration but we have to based our decision in our rules, you can play another free roll and if you get in the money, you will get pay we have alot of satisfactory customer that are making money in our tournaments, claire barber: NOT SATISFACTORY Luis Gonzalez: Miss if you are going to do that is your decision an we respect that , we respect all of our customers Luis Gonzalez: because of that Luis Gonzalez: we made our rules in that Luis Gonzalez: way claire barber: you have certainly not treated me with respect i think you have been patronising in the least and downright cheaters in the extreme Luis Gonzalez: the reason that you was second in chips dont guarantee that you are going to be the second at the end of the tournament , remember that there was 518 players Luis Gonzalez: sitll playing Luis Gonzalez: on the moment of the cancellation Luis Gonzalez: an since that it was a free roll there is no buy in to give back Luis Gonzalez: and on that moment everybody can win the tournaments claire barber: show me the actual rule that saysd that you wont pay people because it is a freeroll!! at the end of this it is a GUARENTEED TOURNEMENT PRIZE nothing more nothing less Luis Gonzalez: or can be in the moneys positions claire barber: and yr own rules say that it will be paid to the players with the highest chip count on cancellation LOOK AT RULE 9 claire barber: as said you are moving the goal posts so you dont have to pay out because if you pay me then you must also pay the other players down to 153 claire barber: yr own rules state this and you are using other "unwritten" this how we work rules. Luis Gonzalez: yes miss but that rule is hand for hand, that is applicable when you are on the paid places claire barber: OMG you are really digging yourself in here "HAND for HAND" where is that mentioned???? claire barber: 9. In the event more than one player is eliminated in a hand, the highest prize will be awarded to the player who began the hand with the most chips. This prize will be equally split if the players started the hand with the same amount of chips. Luis Gonzalez: that is the rule 9 Luis Gonzalez: that is what thats means Luis Gonzalez: yes claire barber: that is a copy from yr own rule page!!!! Luis Gonzalez: that rule is applicable when the players are near the paid places claire barber: again yr interpratation Luis Gonzalez: yes I know Luis Gonzalez: no sir is the way it is, claire barber: eliminated= all players illiminated on cancellation Luis Gonzalez: the rules that are applicable in this case are rule 19 and 17 claire barber: the highest prize will be awarded to the player who began the hand with the most chips. + speaks for itself Luis Gonzalez: yes but that is when they are in the paid places or near the paid places claire barber: 19. In the event a tournament becomes terminated, all hands currently being played will be cancelled. Every attempt will be made to resume the tournament from the point it was terminated. If resumption of the tournament is not possible within 20 minutes, all remaining players will be compensated in accordance with the T6poker.com tournament clean up routines. Tournaments terminated within 30 minutes from the start will result in a rollback. The rollback will give all players, including the players that were already eliminated from the tournament, a refund of their money (fees and prize pool contribution). Tournaments terminated after 30 minutes from the start will result in a prize pool payout if the actual prize pool exceeds 85% of the guaranteed prize pool. A prize pool payout will result in every case when the last rebuy period has ended before a tournament termination or in the event of a “freezeout” tournament. In any other circumstance, the remaining players in the tournament will be refunded their fees and prize pool contribution and will also be awarded a portion of the contributed prize pool of the already eliminated players. Players already receiving prizes will keep them. A prize pool payout will always occur for a terminated Sit & Go Tournament. Buy ins will be contributed to the prize pool and the entry fee will go to T6poker.com. In the event there is no entry fee, T6poker.com will assess 10% of the buy in and 10% on rebuys as commission. If a server should ever crash before a tournament commences, the registered players for that tournament will be refunded their buy in and/or entry fee within 24 hours. A tournament is considered underway when the first hand is dealt. Yenifer Gonzalez: ok claire barber: Tourneyment cancelled after 30 mins will result in 85% of the guarenteed pool being paid out claire barber: nothing about amount of players claire barber: nothing about freerolls claire barber: do i need to make this any clearer claire barber: and ruke 17 is the one that is being bandied about and will NOT be liked by players Luis Gonzalez: they dont explain the word free rolls because they are guarantee tournaments with no buy in claire barber: you hit it on the head there guarentee!!!! that is the operative word here Luis Gonzalez: yes guarantee Luis Gonzalez: but if the players are in the money in the moment of the cancellation Luis Gonzalez: if not they get back the buy in Luis Gonzalez: and if the tournament was a free roll and non of the players were in the money Luis Gonzalez: there is no buy in to credit back Luis Gonzalez: you can go a register in another of our free rolls and win more money without paying a buy in claire barber: STILL NOT SATISFACTORY I understand the rule and it does not cover anything. How would it be if a court ruled you must comply to these rules and then when someone did something they didnt agree with or had not made rules about they just changed them to suit theeir needs claire barber: that is exactly what you have done! Luis Gonzalez: Im just explaining to you how the resolution of the tournament works, but if you want to made a dispute you can send us a email to [email protected] claire barber: those rules are not clear and decisive which they should be and i am going to ivestigate the law further about this and if possible take some action against T6 and i will do this because when i think i am in the right and am able to stop other people getting ripped off by "big" firms i will like a dog with a bone i will not stop until i am given a satisfactoryanswer Luis Gonzalez: you have all the right to do that Luis Gonzalez: miss claire barber: NOT SATISFACTORY i have a dispute and only T6 to complain to that is the same as a shop keeper stealing my shopping and only being able to complain to his manager who is proberbly his father anyway claire barber: where is the fairness in that???? Luis Gonzalez: but Im just trying to explain how its work, but you can sent to us your dispute claire barber: it is only 70+ euros and i am now just patronising you as i know your position and i am going to cost T6far more than that with my comments in the forums claire barber: as a member of the forums i could have pointed yr site out as a good site but now? well there you go!! claire barber: and im sure some of yr affiliates read the forums Luis Gonzalez: Im just telling you miss, that you can get register in another of our free rolls and win more money, but unfortunately in this case non of the players were in the money Luis Gonzalez: Im since it was a free roll there was no buy in sorry miss Luis Gonzalez: in that way we are fair with all of our players claire barber: and you keep repeating that claire barber: but then yr saying rule 19 and rule 17 in the UK we call that moving the goalposts claire barber: first it was because of the time of cancellation even after i had been told i would be paid claire barber: by yr own staff claire barber: yr site is a farce Luis Gonzalez: yes buy the time of the cancellation and if the players are on the paid places or not Luis Gonzalez: is not a farce we have a lot of happy players miss claire barber: you see what i mean it was cancelled after 38 mins Luis Gonzalez: we try to be fair with everybody but you cant have everybody happy claire barber: yr last operator tried to con me by saying it had to be 40mins not realising i had read YOUR RULES Luis Gonzalez: is always like that in life miss claire claire barber: do not patronise me i am a BA with honours and am far more intelligent than you seem to think i am Luis Gonzalez: I never said that you are not intelligent miss claire and if you feel that I mean that really apologize that was not my intentions claire barber: http://www.pokerinside.com That will be the first forum i post this convo into and i am a member of many more claire barber: i will leave you with 2 words to ponder on: FAIRNESS and TRUST and im afraid yr site laire
Joined: Jan '08
Location: Finland
Age: 36 (M)
Posts: 120
Haha, at least you are really trying to get your money
I think that's a tricky thing... i understand you but i also understand that poker room... It's not your fault if their tournament gets cancelled so i think they should have paid you, at least some compensation.
Joined: Oct '07
Location: Sweden
Age: 63 (M)
Posts: 210
T6poker.com is a scam. I highly don't recommend them. I know several people througout poker communities that haven't got any money by them. Also they're a what we call in Sweden a "pyramid". The founders take all the money and ditch their players. Google T6poker and you can read lots of stuff.
Joined: Jan '08
Location: Denmark
Age: 46 (M)
Posts: 320
I'm with you all the way Claire !!! Give them hell. What a load of crap. I tried T6 poker and I have to say that the poker server I connect to is totally unreliable, could be because of where I live but I doubt it since I have no issues with other sites.
Posted by mastergryne: I'm with you all the way Claire !!! Give them hell. What a load of crap. I tried T6 poker and I have to say that the poker server I connect to is totally unreliable, could be because of where I live but I doubt it since I have no issues with other sites.
I think u were right claire 
![[email protected]](mailto <img src='/gfx/smileys/tongue.gif' alt='Tongue'>okerbabeclaire@hotmail.com){kind=link}