Joined: Jan '09
Location: Germany
Age: 33 (M)
Posts: 231
Hi,
I have requested for Pacifican Poker (888) more than 3 week ago. BRM told me I have to send PP my ID for verification again. So I did. They sent me an email that my account will be activated within 24-48h. After a few days without any further message I decieded to contact BRM. They said (1st answer) "It seems your account is now approved." and (2nd) "PP will send us an e-mail when we can credit the bonus." So, I sent a message to PP Support-Team. They just answered: "In order to receive the no deposit bonus you will have to register for a money play account then the bonus will be credited on your account." (My account name was written on the bottom of my letter.) Well, I sent them a message again, including a explanation. Their answer: "Please be advised that I have forwarded your email onto our Promotions Department for further assistance on this matter. Kindly allow between 24 to 48 hours for a response." Now are more than 4 days past and there is neither an answer nor money. Is it just my bad luck or is Pacific Poker (support) a little weird!?
Does anyone got experience with PP Bonus? (Maybe, already received it)
Joined: Feb '09
Location: France
Age: 46 (F)
Posts: 4
Hello Junky Monkey , i got EXACLTY the story about Pacific Poker , and the same problem
I sent about 3 or 4 email to Pacific Poker and they told me that now my account is approved and they arte waiting the autorisation from Bankrollmob.com
So it seems the problem comes from Bankrollmob : so , i sent Bankrollmob two emails but i got no answer
Joined: Feb '09
Location: France
Age: 46 (F)
Posts: 4
Posted by Administrator: OMGpokerOMG, Sounds like you haven't read your email for about a week Check here for status on your request: http://www.bankrollmob.com/mob.asp#Bonuses
Administrator,
Sounds like you did not understand what i mean ! my request was INITIALY rejected because PP wanted my ID and the bankrollmob email (more than one week ago) told me to send PP my ID, i did it ,and now my account PP is OK , and they told me that i have to claim my bonus to bankrollmob ... so i am still waiting ....
Joined: Aug '07
Location: Malta
Age: 41 (M)
Posts: 8320
Then we have to re-process your request.
------------ I just noticed that the ID we have from you, is from Feb 28, and your PP request was rejected after that. So if I process your request now, they will just reject it again as the docs (ID) is the same.
You can mail it directly to me if you like: support (at) bankrollmob.com, then I can upload immediately and have it re-processed as soon as possible.
Joined: Jan '09
Location: Germany
Age: 33 (M)
Posts: 231
Ok, thank you. I hope they won't reject it again. Otherwise I have to send them my ID one more time, wondering what they did about the last one. Their support seems to me very unsystematic and kinda unprofessional (probably outsourced to India )
Joined: Jan '09
Location: Germany
Age: 33 (M)
Posts: 231
I am sorry, but I was unable to locate your account with the information you have submitted. Please send me your username and the email address with which you have registered, so I can find your records and assist you.
I send them exactly the same information again (username/email) then I got
Kindly note that I have located your demo account (as you have not yet made a deposit your account is classified as a demo account) and can see that you are tracked with an affiliate. This affiliate needs to credit your bonus into your account as we cannot do so ourselves - please send an email to the affiliate in question to advise them that you have opened an account with us but have not yet received their bonus.
My status is "Verification" now. I hope I'll get it soon. (There will be a thank you post if I have received it.)
Joined: Aug '07
Location: Malta
Age: 41 (M)
Posts: 8320
The only ID we have from you is the one you uploaded in January - Pacific has rejected it twice now, so you need to send some ID that they will approve. I wrote my email address earlier in this thread and I still haven't recived anything new from you
Joined: Aug '07
Location: Malta
Age: 41 (M)
Posts: 8320
Usually it's enough to just send it to pacific and let them handle the rest, but sometimes things just goes wrong Your ID has been received so we'll try your bonus request again, I sure hope it works this time
)
