Joined: Jul '09
Location: Finland
Age: 39 (M)
Posts: 5
Im posting this here, since PayNoRake belong to actionpokernetwork. I do not know if they co-operate, but every time I have sent e-mail to PayNoRake support, i get response from Operations Department with mail address [email protected] (I have also tried to contact their cashier email address but it keeps sending me message back saying address is not valid, I have doublechecked it and it is the same they mentioned in one of their mails still somehow cashies mail doesnt seem to work on PayNoRake)
So I have deposited to PayNoRake 3 times. If i recall right, once by moneybookers.com and twice by my Mastercard. Sums being 70+70+100$ I think. I have been playing low limit NL for a month or two there.
Anyway at 5.7.09 I played 15$ buy-in multi-table tournament, that was 5000$ guaranteed. I have been close to good prices several times. But this time it looked all good. I went to the final table and at the end there were 3 left. With some bad luck during river at all-in situation i lost my set for a flush and ended up 3rd. I was still pleased, finally I have ranked well in the tourney! Took a while! So I won 800dollars out of it.
At the next day 6.7.09 I requested 750$ to be paid by moneybookers.com for me. That would leave me enought low limit NL money for my account. I was happy finally to get something out. So it all seems to go well. They notify me the very same day that my withdraw is being processed soon.
The same day I do get 2 mails from them, another is [email protected] saying "payout denied" (weird that this address sends mail but cannot receive one) and another is from Operations Department which states this:
------------------------------------------------------------------------------------------------------------------ Lähettäjä: Operations Department ([email protected]) Lähetetty: 6. heinäkuuta 2009 20:42:09
Dear XXXX,
In order to complete your withdrawal we are still missing the information for the MasterCard XXXX (last four digits). We require a copy of your picture ID, copies front and back of the card and a completed Credit Card Security Form.
The documents can be scanned and attached to your reply e-mail.
We hope you understand these documents are requested as per International Banking Policies in order to protect the customer and the company at the same time.
Thank you for your cooperation and understanding in this matter.
Best regards,
Brian Willier Risk Management [email protected] Operations Team ------------------------------------------------------------------------------------------------------------------
I'm worried at first but im convincing myself that maybe this is standard procedure. I Scan and mail pictures of all the mentioned documents back to Operations Department. Asking in the same mail "if they would now automatically proceed with this payout or would I need to re-request the payout". I dont get reply for that question in the return mail, but the 750$ is now back in my PayNoRake poker account and the reply to my ID confirmation mail goes like this:
------------------------------------------------------------------------------------------------------------------ Lähettäjä: Operations Department ([email protected]) Lähetetty: 8. heinäkuuta 2009 1:08:11
Dear XXXX.
Thank you for your email and the information that you have provided.
Your information has now been verified and your account has been updated.
We thank you for your cooperation and understanding on this matter.
Should you require any further assistance please do not hesitate to contact us back.
Best regards, Rod Lewis Risk Management [email protected] Operations Team ------------------------------------------------------------------------------------------------------------------
I feel relieved. Sounds good now. So as the 750$ was returned to my account, I do re-request payout for 750$ at the cashier using same method: moneybookers.com The date is 8.7.09 wednesday at this moment. The same day i also get mail that the payout request has been received and I will be noted when it'll be accepted. So I wait. Nothing from them at this week.
At the beginning of next week I'll go see the cashier. Still "pending withdrawal". So at wednesday 15.7.09 while its still pending, I decide to contact them. I try sending mail to [email protected] as adviced on the email from cashier, about "receiving the payout request", in case there is a problem. The [email protected] doesnt seem to work. I get returnmail saying:
This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed. [email protected]
------------------------------------------------------------------------------------------------------------------ Hi. I have requested payout over a week ago and its still pending. I would kindly ask you to see whats going on with it?
------------------------------------------------------------------------------------------------------------------ Lähettäjä: Operations Department ([email protected]) Lähetetty: 15. heinäkuuta 2009 19:39:53
Dear XXXX,
Thank you for contacting us.
First we want to apologize for the delay in processing your withdrawal.
It has taken longer than usual as we are expecting a routine wire transfer into our MoneyBookers account that got delayed.
This wire should reach our MoneyBookers account between today and tomorrow afternoon.
Once the funds are credited into our MoneyBookers account we will proceed and payout every single pending withdrawal, including yours.
Thank you for your cooperation and understanding in this most inmportant matter.
Kind regards,
Brian Willier Risk Management [email protected] Operations Team ------------------------------------------------------------------------------------------------------------------
So, I'll be waiting this payout issue to be solved, hopefully in few days as you mention in your reply about the wire transfer to your Moneybookers account happening today. I have some bills to pay..
I have had good gaming experience in PayNoRake this far, and I hope I can recommend it to the others in future also.
I hope you understand my concern about this matter.
Thats the last one. It has taken 8 days since I was told my ID was confirmed and that my re-request of payout was received. Getting a bit nervous here. Day turning to 17th.
Joined: Nov '07
Location: Canada
Age: 49 (M)
Posts: 7
Yes the same thing happened to me. I won first place in a freeze out tournament, winning 500 dollars. Then I tried to cash 400 out and they gave me the same run around. I ended up just blowing all the money because I was mad, deleted that site and never played again... Goodluck..
Joined: Jul '09
Location: Finland
Age: 39 (M)
Posts: 5
Posted by ColaMan999: Yes the same thing happened to me. I won first place in a freeze out tournament, winning 500 dollars. Then I tried to cash 400 out and they gave me the same run around. I ended up just blowing all the money because I was mad, deleted that site and never played again... Goodluck..
No way man? Did they say exactly the same things? At the end did they just stop replying for your mails, or what was the last statement you got from them?
Joined: May '09
Location: Costa Rica
Age: 43 (M)
Posts: 16
hey Cherufe - your withdrawal for $750 should be in the batch going tomorrow - we have been waiting for a transfer from our bank to our moneybookers account to top up the funds and its taken longer than expected to receive the funds. this obviously is no excuse and I am sorry for the delay in the payment. I marked it at the top of the list to be paid tomorrow.
I have also credited $50 compensation to your account to apologise for the delay - i will ensure in future that when you request a payout the funds are processed within the time frame stated.
Joined: Jul '09
Location: Finland
Age: 39 (M)
Posts: 5
Hi and thank you for your reply. I will wait and see for tomorrow, in case I'll get my payout accepted and confirmed tomorrow, it'll be then all apologies accepted and this thing settled
Joined: Jul '09
Location: Finland
Age: 39 (M)
Posts: 5
Allright I have received the payout to my moneybookers account I apologize for my concerns but may you understand that the first withdraw is always the most important, when its much late and youre new to the site, it does make you think.
Anyways. Im happy this is sorted out now, and that I have received my payment. Thanks for your co-operation and the compensation, it's all good. Im looking forward to continue my playing on Action Poker!
Joined: May '08
Location: Canada
Age: 48 (M)
Posts: 1017
I got to say this is very good post, cherufe good job keeping us informed,very glad things worked out for you,as some one who plays on the action network I know have no worries about playing there,I did say I would not play on that network ever,I know find my self playing there every day,and even made a few deposits and had my account verified there(tigergaming), its all the same, the site and network have been good,and I love the facted that a lot of canadains play there......
We are currently implementing Click2Pay as withdrawal method as well - that will be available worldwide - once in place then we will be looking at Visa Withdrawals for players.
Joined: Feb '10
Location: Germany
Age: 41 (M)
Posts: 5
Hello,
I am waitiing now over 1 month for my payout of 1570 Dollars!!! I am getting no more replies via email and the LiveSupport didnt work anymore!
Please tell me when I will get my money. I am really upset because I deposited alot already! I cashout to my ecocard account and I deposited yesterday with my ecocard account without problems in 1 min!!!!
This situation is not acceptable...and I will start to post in every important Forum if nothing will happen soon!
Joined: Oct '09
Location: Lithuania
Age: 33 (F)
Posts: 1180
Posted by ColaMan999: Yes the same thing happened to me. I won first place in a freeze out tournament, winning 500 dollars. Then I tried to cash 400 out and they gave me the same run around. I ended up just blowing all the money because I was mad, deleted that site and never played again... Goodluck..
Joined: Feb '10
Location: Germany
Age: 41 (M)
Posts: 5
Yes I am sick of these excuses:
New Message from today (same excuses I heard before and money is still pending):
Hello Martin
I sincerely apologise for the slow response to your query, as we have been upgrading our LiveChat software and it seems that communication was not escalated in the usual manner. I believe the delayed payment has been made to your Ecocard account today, but need verification of this. Please allow me to respond to you fully by end of day tomorrow.
Kind regards
Lynn de Freitas Marketing ActionPoker Network
Thats my answer:
Hello Lynn,
ist nice to become finally some feedback in this case. I heard many times it will paid out in the next 24h and I feel a little bit tricked already. The payouts still pending (picture is attached).
Now its time for some action! Please tell me asap what exactly is here the "show stopper". If you need some identification (bank account, passport ) from me please tell me. I played alot on your network (many thousands of rakeback) and I hope you want to keep a good customer relationship.
I want to inform you that I keep the whole community informed what will happen here (2plus2, bankrollmob, casinomeister) and I also informed '[email protected]'.
Here I post under the name MartyMcfly82 and my username at paynorake is Marty2045:
The "[email protected]" only sent me standart excuse emails. Now they not answering me any more. I heard about a server crash and this in no problem as long as you keep the users informed about.
I want forget about this long payout situation as long as I get my money soon (also the new payout 1700 $ from yesterday).
![([email protected])](mailto <img src='/gfx/smileys/sad.gif' alt='Sad'>operations@actionpokernetwork.com)){kind=link}
![([email protected])](mailto <img src='/gfx/smileys/sad.gif' alt='Sad'>XXXX@hotmail.com)){kind=link}