Joined: Nov '08
Age: 35 (M)
Hello i must all noted what happend to me at BET365 POKER! I have deposit some cash on poker and then i register with QUICK SEAT OPTION: 1. SIT AND GO 2. TEXAS HOLDEM 3. NO LIMIT 4. BUY IN 10$ 5. 2PLAYERS HU On first registration was everything ok but then on second i have been witnees of a bug. And problem starts here, when i press REGISTER I GET MSG that my acount have not enough money and i press ok but my money go down for 10$. Then i go to live chat and register to new tornoment, the quick seat is always trows you in Super turbo HU. I play the third tornoment and talk of this problem what i have do and there is no tounomnet and MONEY GONE. Then after abuot 15-20minitus of chat start one tounomnet for 8,25+0,40 HU and was some 150000 STAGE2 which is listed not in sit and go and is settelite. I lose this tounomnet but this is not a point here. I told the coustomer service that i didnt register for this tounomnet and there was 10$ taken from my acount but they dont wanna listen i have talked for 1hour and half with them, and then about 9 or 10 emails trying them to expelin there is a bug and that I want my money back, because i will not pay for something what i didnt register. Then i get angry because they didnt listen to me and just claim their own, that they investegeted this and there is no BUG and all is tasted. Then i say now i wanna reward too because i have noted you of bug. ALL OF WHAT THEY GIVE ME IS ONE TOKEN for 100dolars freeroll and i didnt get my 10$back this i think is stealing. So They admit with this token something was not right but they dont pay back! I have also tell them i will warn all players and they didnt do nothing of fixing this problem. Its not problem 10$ but its not fair and its obivus that is a bug here! And thay say thay cant give a refund because company politics even there is a bug! THINK TWICE IF YOU WILL DEPOSIT ON BET365!!! I WILL ADVISE YOU DONT DO SUCH A THING. I would like to ask you where i must send such a letter to they get investegeted and get some penalty if anybody knows? DONT PLAY AT BET365!!!
Joined: Nov '08
Age: 35 (M)
It not about this 10 dollars but its not fair and i just wanna warninng to all other players what can happen if they play on bet365. I will put this post on a lot of poker forums and mybe they lose one player or more because of my experience. If somebody know which instituion investigates this please write it down and i will report them. Why not i have the time and i am doing nothing wrong!
Joined: May '08
Age: 33 (M)
Posted by Rocco: It not about this 10 dollars but its not fair and i just wanna warninng to all other players what can happen if they play on bet365. I will put this post on a lot of poker forums and mybe they lose one player or more because of my experience. If somebody know which instituion investigates this please write it down and i will report them. Why not i have the time and i am doing nothing wrong!
i like your attitude dude- probably the best thing bet365 could have done is given back your $10 cause now it seems you are committed to doing them even more harm from my own experience i must say that it is very hard to get your money back even if you are right
Joined: Apr '09
Age: 37 (M)
I never deposited there, but after Reading this i think it will not be one of my first options when i think about going to another room with my Money. Happily, i don’t have nothing to say about the rooms where i deposited, except that i have lost my investment in big part of them, but that is just my fault.
Joined: Mar '09
Age: 40 (F)
I dont know about their poker site and how they treat their customers, but a while back ago they had a nice offer in betting for greek players which i missed. They are better known for their betting site and couple of friends of mine using the site (cause it has live betting too) had never any problems.
Joined: Mar '09
Age: 40 (F)
I know he was talking about poker. I mentioned the experience from users of their site which i happen to know. Its not a different site, its the same site with the same employees, which all at the majority of the case handle almost the same things that come up. But some times all you need, is to bump on a silly staff member.
Joined: Apr '11
Age: 52 (M)
Maybe the bug is just in your computer.Did made any downloads from suspect sites,do you have anti viruse protection?Bet365 is serious site,with clients all around the world..I played at them during the promotion 50k freerolls.took hundreds of $ and loosed them in bets.Good luck
Joined: Dec '11
Location: United Kingdom
Age: 31 (M)
i have been with bet365 for years. i dont use them for poker anymore after a bad experience.
i use them for football bets,but last season i put a bet on and even though it registered and took my money, they didnt pay out and said i had not made bet in time even thgough my account showed all the relevant info stating that i had and that they had took my money but they still refused.
last week i misclicked on a bet and rung them to get it cancelled and they refused to change it for me, so f**k them is what i say..im never using them again!!
good luck on your crusade because it will take a while before they will ever admit to a mistake!
Joined: Aug '10
Age: 46 (M)
Bet365 is a big sport betting room and i had never a problem there in the past. And the poker software is a part of the big iPoker network. And i think all online poker rooms are rigged, not only iPoker...