I think the following could have happened: In the end, the Bankrollmob did not reach an agreement with Natural8 to pay out the prizes .. That’s why they don’t want to explain it’s easier to keep quiet about the whole thing and not take notice of it... I just don't understand why they offer a prize that hasn't been agreed with the poker site yet ?? It is completely unnecessary to write another e-mail, they will not reply to it either ...
Anyway, I see that the Administrator reads the forum regularly so he could also reply to this topic too.
Joined: Jan '14
Location: Romania
Age: 44 (M)
Posts: 13311
This is the life. Some agreements are not respected or are canceled. Natural 8 is something unknown to me and i can't give my opinion, but now you must to forget quickly and stay focused with your games.
Joined: Dec '11
Location: Uruguay
Age: 36 (M)
Posts: 1025
It's pretty weird what happened to you. At the time I had a similar problem with a prize that I won in the Christmas calendar. I wanted to claim it at the casino, and they were unaware of the promotion. But after conversations with the BRM support (which is true, it took about 2 weeks for the answer) I was able to get a prize in the casino. There was another prize that I never got a solution.
Hi, Sorry for the late reply. The prize you won was only available in the 2020 Christmas Calendar. It seems like it was added to the 2021 Christmas Calendar by mistake Really sorry about this. I have given you 500 mob points as little compensation.
Regards, Jerry BankrollMob.com
In exchange for the information I gave a "good, I am satisfied" evaluation for the support!
Joined: Jan '14
Location: Romania
Age: 44 (M)
Posts: 13311
Congratulations for your prize. In every year you have to be very careful and pay attention at the Mob Calendar Christmas Awards. There, when you win, you can choose the prize or opt for the second version presented to you (usually lottery tickets for this Christmas).
Joined: Dec '11
Location: Uruguay
Age: 36 (M)
Posts: 1025
Posted by subsonic: The answer finnaly arrived:
Hi, Sorry for the late reply. The prize you won was only available in the 2020 Christmas Calendar. It seems like it was added to the 2021 Christmas Calendar by mistake Really sorry about this. I have given you 500 mob points as little compensation.
Regards, Jerry BankrollMob.com
In exchange for the information I gave a "good, I am satisfied" evaluation for the support!
Happy Ending!
Well, there you have it. Sometimes it takes time but you always get an answer, and in this case I think it's very satisfactory. I mean, maybe you preferred the prize in the casino, but 500 mob points always come in handy. In my case I prefer the points haha. Congratulations on your award. Somehow or another BRM always fixes it.
Really sorry about this. I have given you 500 mob points as little compensation. 
